These are answers to some of our most frequently asked questions. If you have questions that are not listed here please feel free to ask us!
HOW DO YOUR HOTEL SETUPS WORK?
What areas do you serve?
We currently serve Atlanta, Miami, Ft. Lauderdale, Orlando, Tampa and Palm Beach areas.
Do I have to know the exact hotel that I will be staying at when I book?
NO! We require that you provide us with the city that you will be booking in when you reserve with us. You will need to provide your exact location 1 week prior to your actual setup date.
How do I choose my setup time?
When choosing your setup time, please select the time that you want us to arrive! Please allow 2-2.5 hours setup time for VIP Packages and 1.5-2 hours for all other packages. After we set up your room, if a key was provided, we will leave the key in your room.
What do I do while you decorate our room?
Usually, our customers step out for dinner or a date while we decorate. We text you when we start and when we finish. We are experts at keeping surprises!
Does our fee include the hotel room?
No. Our fee is for the decorations and other package items that we place in your room and our time. You will need to book your own room.
How will you get in my room?
It is the customer's responsibility to ensure that we have access to your suite! We can NOT check in for you. These are our acceptable methods to gain access to your room.
1. We can meet you at your setup time and you provide us with a key.
2. You can add us to the reservation (PREFERRED).
3. You can provide us with your lock code (if staying in an AirBNB).
Do you clean up the hotel rooms or Airbnb's?
We only offer cleaning next day clean up with our VIP package. However, we provide everything you need to clean up along with easy clean up instructions.
How far in advance do I need to book?
Our spaces fill up fast and we recommend that you book as early as possible. We require at least one week for bookings if the requested date is available.
How do I pay and do you offer refunds?
We require a $200 non-refundable deposit to book and that fee will go toward your setup fee. Your balance will be due 72 hours prior to your setup. We will send you a reminder email for your final payment.
What if I need to reschedule or cancel?
Cancel one week or more prior to your setup and we are happy to transfer your deposit to another date. Cancel less than one week prior to your setup and we will not be able to reschedule your setup without an additional deposit.
What if I have more questions?
You can email email@example.com or give us a call at 561.855.0531.
Please note, these policies are subject to change without notice.